DIDN’T FALL IN LOVE WITH IT? NO WORRIES, WE’VE GOT YOU COVERED...

Please note we offer store credit on items returned to us, which can be used towards future purchases.

We accept returns within 14 days of the day your item/s were delivered. We’re unable to accept returns received after this date.

HOW DO I RETURN?

Step 1: Visit Manage My Order to register your return.

Step 2: Pack your item/s securely in their original packaging and send them to the address shown on your returns form. Return postage is paid by the customer. We recommend a tracked service, and please keep your proof of postage in case the parcel is lost.

Step 3: Once your return arrives, please allow up to 10–14 working days for your store credit to be issued to your account.

Alternatively, you can send your item/s in their original packaging to:

Sodah London, FAO Hutch Logistics
1 Atholl Road
Springfield
Chelmsford
CM2 6TB

Be sure to include a note with your full name and order number.

Unfortunately we don’t offer free returns from outside the UK, so international customers are responsible for their own return shipping costs.

Returning from outside the UK? Return postage is paid by the customer. Post your parcel to the address in your approval email using a tracked service, and keep your proof of postage.

Step 4: Once your return arrives and passes inspection, your store credit will be added to your account within 14 days. We’ll email you when it’s ready to use.

FAULTY OR DAMAGED ITEMS

If your item arrived faulty or damaged, select “Damaged or Defective” when you start your return and upload photos. We’ll review it and be in touch to put it right.

WHAT CAN’T BE RETURNED?

• Earrings and lingerie (hygiene reasons)
• Items that have been worn or washed, have an odour, or are damaged
• Items without all tags and security ribbons attached
• Returns requested more than 14 days after delivery

Returns that don’t meet these conditions won’t be issued store credit.

CAN I USE MY STORE CREDIT WITH DISCOUNT CODES?

Yes. Add your items to your cart and apply your discount code in the cart. Then click “Checkout”, where your store credit will be applied to your subtotal.

BUT I HAVE MORE QUESTIONS...

Email help@sodah.co.uk and we’ll get back to you within 24 hours.